This guide will explain how to use and connect to the CITG Commercial WiFi.

Overview

The CITG Commercial WiFi is a private network offered by CITG that is separate from the University of Queensland’s (UQ) network. It offers what is essentially a home connection in your college. This means that any restrictions placed on the UQ network are not on CITG’s commercial network. This can be useful if you are trying to use a VPN or attach external devices to the network (e.g. Apple TV’s or Xbox’s).

Quota Management

The quota system works similar to how your mobile data plan works. Your subscription grants you a month of access (unless specified), with your quota resetting on the 1st of the month.
Quota Top-Ups will only add additional data for that month.
Renewals only grant an extension of the expiry date; they do not grant quota. The quota will be reset on the 1st of the month.

Procedure

First of all, a CITG Commercial Account will have to be purchased to use this service. Select Shop above, or click here to head on over to the CITG Shop to purchase an account. Your credentials will then be emailed to you.

Once you have an account, do the following to connect:

  1. Select and connect to “CITG Commercial” in your device’s WiFi settings.
  2. You should be greeted with “Cyberhound Internet Authentication” Login Page. Enter in your CITG Commercial Account credentials to log in.
  3. If you didn’t see the login page, open up a web browser and try to browse to any website (ie. http://abc.net.au ).
  4. After successfully logging in, you will be able to browse the internet without any restrictions.

Wired Connection

Some college rooms have a Wall Ethernet port that, by default, is connected to the ResNet network. However, if desired, these ports can be reconfigured to connect to the CITG Commercial network enabling faster speeds and lower latency than the WiFi equivalent.

To request a change, please call the Helpdesk. We will require your presence so that we can determine which port to reconfigure.

Issues

Unfortunately, some smart home devices, such as Google Home and smart lights do not work on the CITG Commercial Network. These devices use network discovery features such as UPnP / Multicast, which is disabled for protection of the network.