At CITG, our mission is provide a high quality economical service to our member colleges.
We aim to:
- provide high quality, affordable, IT services to staff and students, commensurate with the philosophies of the members
- achieve standardisation of equipment and procedures wherever possible
- share facilities where there are operational and financial efficiencies and economies
- facilitate training and the sharing of information
- research and report on the impact of the provision of IT on residential college accommodation in the future
Formed in 1999, the Colleges’ Information Technology Group (CITG), was created to service the IT needs of its member colleges. By creating their own service, the founders’ intent was to gain higher quality services for similar or lower costs to outsourcing.
In 1999, CITG was formed, with six colleges agreeing in principal to work together on a range of IT issues.
2000 saw CITG formalised as an incorporated body, with six members. A single employee provided support and services to the administration of the member colleges. During these initial years, steps were taken, and plans made to progressively standardise and integrate the systems used by the member colleges.
Unfortunately in 2001, two of the original colleges decided not to proceed with the integration process and left CITG. The remaining colleges proceeded with the standardisation of desktops, and by the end of 2001, a common infrastructure had been formed.
During the first half of 2002, the four colleges were migrated onto the new common server infrastructure, housed in the CITG data centre at St Leo’s college. The group decided to increase the level of services offered to the residents during 2002 with the addition of the ResNet kiosk, later to be renamed the Network Connection Station (NCS) and the implementation of a resident helpdesk facility. The new help desk required expanding CITG to two employees, with an IT support Officer hired to operate the helpdesk and provide additional support to Staff and residents. A new internet provision service, ResConnect was also launched in the second half of 2002, providing a user pays Internet service for the residents to complement the limited quota system provided by the University.
CITG consolidated and refined these new systems in 2003, ensuring that the rapid changes implemented during 2002 were stable and reliable. A new corporate image was introduced to CITG, encompasing a new logo, stationery and promotional material. This was used to promote brand awareness amongst residents.
CITG expanded to five members in 2004 with King’s College joining the group, and integrating into the existing CITG infrastructure. A new dedicated web server is installed to provide more comprehensive web services both for the Colleges themselves and for the residents. A new student advisory group was also formed in 2004 to allow CITG to better understand the needs of the residents, and ensure that the sevices being provided were both relevant and needed.
In 2005 CITG moved into a new purpose built office, designed to cater for the particular needs of CITG and allow for further expansion. New management systems are put in place to better diagnose and monitor all of the systems managed by CITG, helping to more quickly identify problem areas, and often fix them prior to users noticing that a problem exists. A new ResConnect “top-up” card is introduced to allow residents to more easily add credit to their printing and Internet quota.
The forth quarter of 2005 sees International House join the group, followed by Duchesne College in 2008, St John’s College in mid 2009 and Grace College at the end of 2009, making the end of a significant period of expansion. This has expanded CITG to nine out of the ten residential colleges on the St Lucia campus of UQ. CITG now supports more than 2300 residents, over 100 administration users, 50 Lab computers in 9 labs and network infrastructure consisting of more than 130 switches.
Toward the end of 2015 St Leo’s and Emmanuel College decided to depart from CITG bringing the total number of current colleges managed in 2017 to seven.
In 2018, the CITG Commercial Network was released. It is designed to complement the existing Internet services provided by the University, providing easy access to the Internet through on-campus WiFi and Ethernet.
Throughout 2019, preparation was made for the existing server infractstructure to be moved to the cloud. CITG’s continual development will keep the member colleges up-to-date on the latest technologies, while maintaining our commitment to provide a high-quality economcal service.